Shipping & Return Policy
Please order from us directly through our online secure shopping cart. This is the easiest, fastest way to receive our products.
If you'd still rather mail your order to us, here's our mailing address.
Tiki Farm, Inc.
1120 Calle Cordillera, Suite 101
San Clemente, CA 92673
Make your check payable to: Tiki Farm, Inc., and indicate which products and their corresponding part #s, you'd like to purchase, along with your return shipping address.
We accept Visa, Mastercard, Discover, and American Express as well as personal checks (which generally take 7-10 days to clear), money orders and cashiers checks. International orders must come in via US funds.
Tiki Farm will issue you a call tag for all defect and/or damaged merchandise. We will replace your merchandise and you will not be billed for the replacement merchandise or the freight associated with replacing the merchandise. If you are returning non-defective/non-damaged items, you will be charged a 25% restocking fee and will be responsible for all outbound & return freight charges.
Products damaged in transit:
Since many items we manufacture are fragile, we package our items very carefully and securely. Therefore, damage resulting from shipping is very rare. You must notify Tiki Farm within 48 hours after you've received your shipment to receive credit/replacement goods for items that are damaged in transit. Otherwise, we cannot accept your damage claim. Once you've notified us, we will send out call tags for the damaged items. Once we've received the goods back into our warehouse, we will immediately replace your shipment. There is no cost to you for sending the items back to us as the call tags cover the entire cost of shipping the items back to Tiki Farm.
At Tiki Farm, we perform a 100% quality inspection on EVERY ITEM that we manufacture. Therefore, we do everything possible to make sure that no defective items ever leave our warehouse. Every item that we produce is unique, being somewhat different than another item of the same type in terms of stain, glaze and general appearance. An item that appears somewhat different than what is shown on our website is normal. All items here are artistic; they are each individually unique and in no way can any item that we manufacture be exactly identical to the same item even if it is from the same production run. That is what makes our items cool and collectible! If for any reason you deem any of our items defective, please notify us within 48 hours after having received the item(s), and we will immediately correct the situation by either sending you a replacement shipment (after sending a call tag and receiving the item(s) back into our warehosue) or by crediting your order (after sending a call tag and receiving the items(s) back into our warehouse). No returns are allowed unless we are notified within 48-hours of your receipt of the item(s).